T&Cs + Privacy Policy

Introduction

Welcome to Divine Nature NZ. By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. These terms govern your use of our services, including holistic body therapy for people, pets and horses, and the purchase of our products.

Use of services

By using our services, you agree to the following:

• Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our services.
• Accurate information: You agree to provide accurate, current, and complete information during the booking and registration process.
• Service provision: We provide holistic body therapy services for people, pets and horses. All services are provided based on the information you supply.

Appointments and cancellations

• Booking: Appointments for therapy sessions can be booked through our website or by contacting us directly.
• Cancellation policy: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. If a service is cancelled less than 24 hours prior to the scheduled appointment, a cancellation fee of 50% of the full treatment amount will be charged. This fee is intended to cover the costs associated with the reserved time and resources allocated for your appointment.
• Late arrivals: If you arrive late for an appointment, the session will still end at the scheduled time, and the full fee will be charged.

Payment terms

• Service fees: Fees for our services are as listed on our website and are subject to change. Full payment is due at the time of booking or on the day of service to avoid late payment fees.
• Product sales: Prices for body care and wellness products are as listed on our website. We reserve the right to change prices at any time without notice.
• Payment methods: We accept various payment methods, including credit/debit cards and online payment systems. Payment must be made in full before the delivery of products or services.

Product orders

• Order acceptance: All product orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.
• Shipping and delivery: We aim to process and ship orders promptly. Delivery times may vary based on your location. Shipping costs and delivery times are provided at checkout.
• Returns and refunds: If you are not satisfied with a product, you may return it within 30 days of receipt for a refund or exchange, provided it is unused and in its original packaging. Shipping costs for returns are the responsibility of the customer.

Health and safety

• Medical disclaimer: Our holistic body therapy services are intended to be complementary to and not a substitute for primary medical advice, diagnosis or treatment. Always consult your physician or veterinarian for medical advice related to your health or that of your pets and horses. By using this information, you agree to hold harmless the operator from any liability related to injury or illness arising from its use.
• Pet and horse safety: Owners are responsible for ensuring their pets and horses are fit for therapy sessions. We are not liable for any adverse effects resulting from pre-existing conditions.
• The information available on the website and other social media platforms is for general health information only and is intended to be complementary to and not a substitute for primary healthcare advice, diagnosis or treatment from your primary healthcare provider or veterinarian.
• Product use: Always follow the instructions provided with our products. Discontinue use if any adverse reactions occur and consult a healthcare provider if necessary.

Privacy and data protection

• Personal information: We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided by you is accurate.
• Data security: We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use or disclosure.

Intellectual property

• Content ownership: All content on our website, including text, images and logos, is the property of Divine Nature NZ and is protected by intellectual property laws.
• Use of content: You may not reproduce, distribute or create derivative works from our content without our prior written permission.

Limitation of liability

• Service limitations: We strive to provide high-quality services, but we do not guarantee specific results. Our liability is limited to the cost of the services provided.
• Product liability: Our liability for products is limited to the purchase price. We are not liable for any indirect, incidental or consequential damages arising from the use of our products.

Indemnification and warranties

While we strive for accuracy, the information on the website is provided “as is” without warranty of any kind. The operator is not responsible for any errors or omissions, or for any results obtained from the use of this information. In no event will the operator be liable for any consequential, special or similar damages arising from the use of the website and services.

Representation

The views or opinions expressed on the website are personal to the operator and do not represent those of any affiliated individuals or organisations unless explicitly stated. These views are not intended to malign any religion, ethnic group, club, organisation, company or individual.

Content and postings

You may not modify, print or copy any part of the website and services. Inclusion of any part of the website and services in another work, whether in printed or electronic form, without the express permission of the operator, is prohibited.

Compensation and sponsorship

Some links on the website may be affiliate links. This means if you click on the link and purchase an item, the operator will receive an affiliate commission.

Reviews and testimonials

Testimonials on the website are individual experiences and may not reflect typical results. They are not necessarily representative of all who use our services and the operator is not responsible for opinions expressed in testimonials. Testimonials may be edited with consent for clarity and length.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

Governing law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles.

Acceptance of Terms and Conditions

By using our services or purchasing our products, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions. By accessing and using the website and services, you agree to be bound by these Terms and Conditions. If you do not agree, you are not authorised to use the website and services.

Last updated: 27 May 2024